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Energy HelplineWelcome to the UK gas and electricity price comparison and switching service featuring The Energy Helpline, which offers an independent and free Energy Switching Service.

Gas and electricity prices and plans vary quite significantly between the UK's energy suppliers and when searching to find the cheapest gas and electricity price plan for your home who else better to trust than the Energy Helpline, which offers an independent energy price comparison service that is transparent and above all totally impartial view.

The Energy Helpline have switching contracts in place with all the major UK energy suppliers enabling you to switch to the cheapest gas and electricity supplier, both quickly and smoothly. What's more the Energy Helpline compare tariffs from all suppliers for your area to help you find the best deal whether you are looking for cash back deals, capped or fixed tariff or to save money and still cut your CO2 footprint by finding the best green tariff. There is a separate green energy search to compare all green energy tariffs.

Remember, energy suppliers are competing to offer you the best deal and you could save up to £398 particularly if you have not switched before. 

                                               The Energy Helpline is fully accredited to Consumer Focus to compare energy prices for domestic consumers  

Benefits of Gas and Electricity Deregulation

Since 1998, when the UK Gas and Electricity industries were deregulated, consumers have been able to buy their gas and electricity supplies from a number of different suppliers. To protect consumers OFGEM (The Office of Gas and Electricity Markets), the industry regulator, promotes competition between those gas and electricity suppliers while regulating the monopoly companies that run the gas and electricity networks. Greater choice and therefore greater competition ensures cheaper gas and electricity prices as the energy companies cut their costs and introduce innovative new schemes to attract and retain customers. {While we are not yet in a position to amend this paragraph it does appear to us that just possibly, gas and electricity deregulation in the UK, similar to deregulation of the financial markets, is now having unexpected consequences.}

Although there are a number of smaller energy companies, the UK energy industry is currently dominated by the 'big six' energy providers: British Gas, EDF Energy, E.ON, Npower, Scottish Power and Scottish and Southern Energy and while they appear to raise their prices in consort, Ofgem's report into the state of the UK energy market, released in October 2008, found that there was no cartel or price-fixing involved between these companies.

A recent survey has however suggested that eight out of ten people feel they are being ripped off by their energy supplier. Not perhaps a surprise given the huge price risess that were announced in 2008 and which resulted in an overall increase of approximately 42%. What however remains a surprise is the relatively low numbers that actually switch energy suppliers - only 18% Oct 2008 when we were seeing sizeable differences in the rate of increase being announced by the respective energy companies. Is that about to change? Time will tell, but it does appear that although energy prices have only fallen back by about 10% since 2008 they may be about to start rising again and that could be a catalyst for change.idea

Does switching energy supplier really save you money and is it easy to do? The simple answer to both questions is yes. Also in view of the current high cost of gas and electricity, the ever changing price plans and a significant variation in prices charged by the UK's energy suppliers, it makes sense to use the free and impartial service offered by The Energy Helpline if for no other reason than to ensure you are on the right price plan, with the right energy supplier, and you are receiving the cheapest gas and electricity that is available in your area. We actually recommend that you compare gas and electricity prices annually using the Energy Helpline service. After all it is quick and easy and all you need to use this free and unbiased service is about 5 minutes of your time plus a copy of a recent gas and electricity bill from your current supplier (for Current Supplier name, Current Tariff name, Current Spend and your gas and / or electricity meter numbers, known as MPRN and MPAN numbers). You will also need your bank details if you want to pay by Direct debit - recommended (or credit card details for continuous authority).

If you decide to switch energy suppliers your new supplier will organise the entire transfer process. You do not need to contact your old supplier, there will be no interruption to your gas or electricity supplies and no change to any meters, wires or pipes. The only thing you will notice is cheaper gas and electricity prices.

What you will actually save will of course depend on the area you live in, whether or not you have switched before and of course the level of your consumption.  

Remember the Energy Helpline covers all UK energy suppliers for your area and their independent free energy switching service is totally unbiased.

Thank you for reviewing the energy switching service offered by the Energy Helpline

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Energy and Environmental News

16/07/08  Do you really know what green energy is? The answer is probably no and you are not alone. According to Ofgem, the industry regulator, while around 350,000 domestic customers have already signed up to green energy tariffs, greater transparency is required with new guidelines to ensure that green tariffs do in fact deliver environmental benefits. Currently ALL electricity and gas customers contribute 10% of their bills to the cost of reducing carbon emissions and increasing electricity generation from renewables, and according to Ofgem, some green tariffs may simply be a re-packaging of these existing customer subsidies. Ofgem's new guidelines, when implemented, should ensure that so called green tariffs provide benefits to the environment above and beyond what these current subsidies deliver.

21/07/08  Following a recent independent report commissioned by British Gas owner Centrica, which indicates that gas prices could increase by 70% over the next few years, we have revised our energy saving tips to help you save even more money by reducing the amount of energy that is wasted in your home. According to Jake Ulrich, managing director of Centrica Energy, price increases of this magnitude will see people change their habits to deal with higher energy prices and as you will see there are a number of simple measures that we can all take to reduce our domestic energy bills.

25/07/08  Ofgem in a press release today provided great news for all vulnerable energy customers including those on low incomes and who are described as fuel poor customers (those whose energy bills are greater than a tenths of their income) - an energy supplier's social tariff must be as good as they offer to other customers within the area. This will ensure that the vulnerable get the energy supplier's cheapest gas and electricity deals and that includes online energy deals. Previously social tariffs were required to be as good as the energy supplier's direct debit tariff, which may not have been the cheapest tariff offered by that supplier. All the major energy suppliers offer a social tariff to eligible customers, each with a variety of benefits, which can include a price freeze, a credit on a bill, or a discount, and if you fall into this category you are recommended to contact your current supplier for details on how they can help you. Also worth considering if you are over 60, your household is less than 4 and your house has 3 bedrooms or less, is E.ON's StayWarm, which is a fixed price dual tariff for 12 months, but which also includes other benefits such as free energy efficiency advice and deals on home insulation.

09/09/08  Rising wholesale costs have been blamed by all of the UK's big six energy providers for the recent substantial increases in gas and electricity prices and householders have been warned not to expect falling energy prices any time soon despite crude oil prices once again falling towards the crucial $100 per barrel level. The reason put forward for this is that while gas prices in Europe, where the UK gets a significant proportion of its requirements, are linked to the price of oil, there is a time lag between falling oil prices and a drop in gas prices due to forward supply contracts between energy suppliers and the gas producers. According to James Allpress, analyst at the energy data company ICIS Heren, "this winters wholesale UK gas price already has the high oil price built in, though if oil prices continue to fall, we should see that reflected in falling gas prices next year.' 

10/09/08 Capped or fixed price tariffs for gas and electricity work by guaranteeing that the price you pay per unit will not rise for a set period, usually between 12 and 36 months. More expensive at the outset but if you have a fixed gas and electricity price tariff you will have peace of mind and security in the knowledge that in today's turbulent energy market you will avoid any potential price increases during the period of your contract. Gas prices can of course go up or down and should they fall you must also be aware that you will not see a reduction in the price of your gas and electricity until the expiry of your fixed price contract. Currently only four of the big six energy providers, British Gas, EDF, E.On and Scottish Power offer capped or fixed priced gas and electricity deals.

11/09/08 Gordon Brown today announced a £910m package of measures that has been agreed with the big energy companies aimed at helping people reduce their gas and electricity bills. The measures include 50% off the cost of insulation for all households, free cavity wall and loft insulation for pensioners and households receiving benefits, a freeze on this year's gas and electricity bills for the poorest families plus action to end financial discrimination endured by those who use a pre-payment meter. The package also includes a continuation of grants paid under the Warm Front programme, which provides free central heating to low income and the poorest pensioner households, while cold weather payments are also to go up from £8.50 a week to £25 a week for pensioners, disabled people, and unemployed families with children under five.

3/10/08  On 1st October energywatch merged with Postwatch and the Welsh, Scottish and National Consumer Councils to form Consumer Focus, the new champion for consumers' interests in England, Scotland, Wales and, for post, Northern Ireland.

6/10/08  Energy regulator Ofgem today published their eagerly-awaited report on the state of the UK energy market. While the report states that the market is working well it also identified the following areas of concerns:

1) Although a significant number of consumers are now switching energy suppliers (18%) some need more help to allow them to compare costs. Ofgem is also concerned about the temporary nature of some offers listed on certain price comparison websites to the extent that the report referred to up to a third of people switching suppliers not seeing a fall in their energy bills following a switch of supplier.

2) Consumers with no access to the gas supply cannot get the better electricity deals with these households typically paying an extra £55 per year for their electricity. Rural areas are disproportionally affected by this with these consumers subject to a double whammy as they are also likely to be incurring higher heating costs if for example they use fuels such as oil.

3) The difference in the price charged for consumers paying in different ways does not reflect the difference in costs with those on pre-payment meters on average paying £118 more than a consumer paying by direct debit, while the cost to service a pre-payment meter averages out at £85. Even consumers paying by cash or cheque pay £80 more than consumers paying by direct debit.

Ofgem's report is not legally binding on the energy suppliers but if they do not take action to address the issues highlighted it is thought that Ofgem may refer the situation to the Competition Commission.

8/10/08  British Waterways have today announced plans to generate electricity from wind turbines and hydro schemes alongside canals and rivers across the country with a target of building 50 wind turbines and an unspecified number of small-scale hydro schemes on land it owns over a five year period with the capacity to generate enough electricity to power 45,000 homes. The location of the wind turbines has still to be decided.

18/10/08 Energy minister Mike O'Brien has given a clear signal to the energy companies that following the recent substantial fall in oil prices the government is keen to see the energy companies pass on to consumers a related fall in wholesale gas prices, which of course also impacts on electricity prices as so much of the UK's electricity comes from gas-fired power stations. The energy companies have yet to respond and while we believe our comments on the 9th and 10th September continue to be very relevant it will be very interesting to learn what does eventually happen given the wide variance on the reliance the individual energy companies have on gas to generate electricity.

1/11/08  Last week the electricity company Electricity 4 Business (E4B) went into administration, leaving approx 40,000 small businesses with British Gas as a supplier of last resort, which could mean that they are now being supplied on a rate that is higher than originally contracted with E4B. If you were an E4B customer it could be worth checking what you are now being charged by British Gas against your original contract price with E4B and also if you could save money by changing to another supplier such as npower Business, who only yesterday announced a reduction of approximately 11% in the price of their business electricity, and 5% for their business gas. (the Switch with Which? energy price comparison service is totally focused on finding the cheapest domestic gas and electricity prices.)

5/11/08  OECD statistics publicised today show that gas and electricity bills in the UK rose by 29.7% over the past year compared with 15% in the EU. Government watchdog Consumer Focus said UK customers were being hit "faster and harder" than those in Europe. Consumer Focus chief executive Ed Mayo said "The UK has a relatively free market, but the freedom to cut prices in the early years now seems to be the freedom to raise prices with impunity". Mayo also stated "the UK should learn from other countries which may be doing more to keep their prices down." Our first thought is that we may just be seeing the first signs that gas and electricity deregulation, possibly like deregulation of the financial markets, is having unexpected consequences. The continuing high price of domestic gas and electricity from ALL the energy suppliers after a 50% drop in oil prices could be another sign that all is not well in the UK's deregulated energy market. That said a spokesman for the Energy Retail Association said: "What the OECD's figures fail to demonstrate is that British customers have enjoyed historically very low prices compared to Europe and indeed the rest of the world", which clearly is a reference to the huge benefit consumers have enjoyed from North Sea natural gas. The Energy Retail Association go on to say that "We are no longer an energy island. With increased demand from growing economies such as India and China, the prices we now pay for our energy are more vulnerable to fluctuations across the world."
 

Recent Gas and Electricity Price Rises (main announcements)

25/07/08 EDF today announced that with immediate effect it is increasing its electricity prices by 17% and its gas prices by 22%. EDF is the first of the "big six" energy providers to increase gas and electricity prices in this years second round of energy price increases and we expect the others to follow shortly.

30/07/08  British Gas, the UK's biggest domestic energy supplier with 15.9 million customers, today announced that with immediate effect it is hiking gas prices by an astonishing 35% and electricity prices by 9%. Average dual fuel prices will jump by 25%. The company blamed the move on soaring wholesale energy prices.

21/08/08 Energy firm E.On today announced it is to raise gas prices by 26% and electricity prices by 16% wef 22 August, blaming its second rise this year on an increase in wholesale costs, which it said had risen by more than 51% since February. E.On have indicated that dual-fuel customers would see an average annual increase in their bill of £227. The average annual bill for an E.On customer taking both gas and electricity and paying monthly by direct debit would now be £1,194 (£967) following the latest rise, while the average gas and electricity bills for those paying in other ways would be £1,259, the company said.

21/08/08  Scottish and Southern almost immediately after E.On's price hike, announced an increase of 29.2% in gas bills and up to 19.2% for electricity. Both are effective from 25 August. Scottish and Southern have said direct debit customers would on average see their annual dual fuel bill rise from $945 to £1,196 while those paying by quarterly demand, or by cash, would see their average annual bill increase from £1,006 to £1,259.

29/08/08 Against a background of falling wholesale energy costs Npower today announced that with immediate effect it will increase gas prices by 26% and electricity prices by 14%.

29/08/08 Scottish Power, the last major energy provider to fall into line, today announced that from 1 September there will be an increase in their gas and electricity prices of 34% and 9%. Willie MacDiarmid, Scottish Power's director of energy retail, said: 'The continuing volatility in the global market for gas is directly contributing to increasing UK's domestic energy prices and Scottish Power is not immune to these rises.'

31/10/08 At long last gas and electricity prices are beginning to fall with today's announcement by npower Business that over the coming weekend it's business online prices will be revised downward to reflect a drop of approximately 11% in business prices for electricity and 5% for gas, which takes effect from tonight. While this fall in energy costs relates only to the business segment it will be welcome news for many small businesses in the current economic climate.

24/11/08  E.ON announce a new savings discount for their EnergyOnline Extra Saver which provides savings of up to £116* with EnergyOnline Extra Saver! This discount is guaranteed until at least 1st March 2010. * Saving based on a customer currently taking E.ON unrestricted electricity and gas and paying promptly by quarterly cash cheque, switching both fuels to our EnergyOnline Extra Saver v11 product, managing their account online, paying by Fixed Monthly Direct Debit with average annual electricity consumption of 3,300kWh and average annual gas consumption of 20,500kWh. · Saving is averaged nationally and may vary by consumption, area and meter type. EnergyOnline Extra Saver v11 product is not available for customers with prepayment or restricted hours meters. Prices correct as of 24 November 2008.

 

To help you find relevant comment and information within our site please use the following links:

Business Gas & Electricity   Capped or fixed price tariffs   Energy and Environmental News   Energy Supplier's Social Tariff   Gas and Electricity Deregulation, Grants for Insulation   Green Energy   Recent Gas and Electricity Price Rises   Report on the State of the UK Energy Market and of course the power companies, E.ON who offer energy saving advice that will help you reduce your home energy costs and help you build a sustainable future, Npower, and  Scottish Power.

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